Important Information
This notice forms part of, and should be read together with, the TrueWatch Payment and Billing Center Agreement. For full terms, please refer to the Payment and Billing Center Agreement available on the TrueWatch Website.
For questions regarding this notice or the applicable terms, you may contact TrueWatch customer support at (+65) 6924-1094 or email: [email protected] before proceeding.
If you choose to cancel your TrueWatch Billing Center account, the following applies.
Before submitting a cancellation request, you must ensure that your account is fully cleared. This includes unbinding all workspaces, settling all outstanding payments and bills, and ensuring there are no unresolved legal or contractual issues associated with your account. Where applicable, all taxes and regulatory obligations must also be fulfilled.
Upon cancellation, any Promotional Credits, vouchers, or non-cash incentives will be forfeited. Prepaid Balances are non-refundable and must be used prior to cancellation. Any unused balance will be forfeited, unless otherwise required by applicable law, expressly agreed by TrueWatch, or expressly provided in the applicable service agreement.
To proceed, you may submit a cancellation request through the Billing Center by navigating to:
[Work Order] → [Submit Work Order] → [Cancel Account].
All requests are subject to review and approval. TrueWatch may verify whether the applicable conditions have been satisfied before processing any request. Any approval of a cancellation request constitutes an administrative verification only and does not constitute a waiver of rights, admission of compliance, or acknowledgment of any position of the User.
Once your account is cancelled, access to the Billing Center and all related functionalities will be permanently terminated. You will no longer be able to log in to the Billing Center, access Billing Center data, or use any Billing Center functionalities associated with the account. Cancelled accounts cannot be reactivated, restored, or reinstated, unless TrueWatch expressly agrees otherwise.
You remain responsible for all obligations incurred prior to cancellation, including any outstanding payments, taxes, fees, or liabilities. Cancellation does not waive, release, reduce, or otherwise affect any such obligations or any rights or remedies available to TrueWatch. TrueWatch shall be deemed to have fulfilled its obligations in respect of the Billing Center account up to the effective date of cancellation, without prejudice to any rights, remedies or obligations that survive under the applicable agreements.
TrueWatch will handle any data associated with your account in accordance with the applicable service agreement and Privacy Notice. Data may be deleted upon cancellation and may not be recoverable, subject to applicable law, the applicable service agreement, the Privacy Notice and applicable retention requirements**.** Certain data may be retained, processed, or disclosed where required by applicable law, regulatory requirements, or for legitimate business, audit, enforcement, or compliance purposes.
Account cancellation is final and irreversible. You are responsible for backing up any data prior to cancellation. TrueWatch shall not be liable for any loss of data, access, functionality, or other consequences arising from or in connection with account cancellation.
Any information provided through the Billing Center in relation to the cancellation process is for operational guidance only and does not waive or vary any rights or obligations under the applicable agreements, unless expressly confirmed by TrueWatch in writing.
To the extent permitted by applicable law, you remain liable for any losses, damages, or claims arising from your account prior to cancellation and agree to indemnify and hold harmless TrueWatch, its affiliates, directors, employees, agents, partners, and suppliers from and against any third-party claims arising from such activities or the cancellation process.