JAKARTA, Indonesia, November 11, 2025 – TrueWatch, a unified observability platform, and CODE.ID, one of Indonesia’s most established technology development companies, today announced the signing of a Strategic Partnership Agreement. This marks a major step toward strengthening the nation’s digital ecosystem.
The Memorandum of Understanding (MoU), signed on Tuesday, November 11, 2025, formalizes a shared vision to deliver scalable, high-performance digital experiences across industries.
A Partnership Built for Modern Digital Demands
Indonesia’s digital transformation continues to accelerate, with enterprises increasingly relying on custom software, cloud-native architectures, and AI-driven platforms. As systems grow more distributed and complex, organizations face an urgent challenge: maintaining visibility, reliability, and performance at scale.
Through this partnership, TrueWatch and CODE.ID aim to bridge this gap—ensuring that modern applications are not only engineered with excellence but also observable, predictable, and resilient from day one.
“Quality software today demands more than great development—it requires deep operational insight,” said Raynata, COO of CODE.ID. "This partnership elevates our delivery by enabling real-time visibility and stronger performance intelligence across every solution we build.”
Integrating Observability Into Indonesia’s Most Trusted Engineering Teams
For over 16 years, CODE.ID has delivered more than a hundred successful digital platforms spanning enterprise dashboards, mobile applications, big data systems, and industry-specific software solutions. By integrating TrueWatch’s full-stack observability platform—including Real User Monitoring (RUM), Application Performance Monitoring (APM), and AI-assisted root cause analysis—CODE.ID will embed operational intelligence directly into its development lifecycle.
This collaboration empowers CODE.ID’s engineering and smartsourcing teams to deliver solutions to their customers that are:
- Continuously monitored through real-time logs, metrics, traces, and user analytics
- Proactively optimized with automated detection of performance issues
- User-centric through end-to-end digital journey monitoring
- More reliable across cloud, hybrid, and on-premise environments
- Faster to troubleshoot with AI-powered insights and anomaly detection
Strength in Collaboration
Effective immediately, this partnership will accelerate several joint initiatives designed to elevate the quality and reliability of digital solutions delivered across Indonesia, including:
- Co-developing next-generation digital platforms with observability built in from the start
- Enhancing CODE.ID’s solution offerings by integrating observability as a core component—not just software development, but complete end-to-end digital solutions
- Empowering CODE.ID’s customers with deeper operational clarity, real-time insights, and dramatically faster issue resolution
- Delivering industry-specific observability use cases across finance, retail, logistics, healthcare, public services, and other key sectors
“CODE.ID has shaped Indonesia’s digital landscape for more than a decade,” said Mike Loong, CEO of TrueWatch. “By combining their professional engineering strength with TrueWatch’s observability intelligence, we are helping organizations build with speed and operate with confidence.”
Looking Ahead: A Shared Vision for Indonesia’s Digital Future
As AI adoption increases and applications handle larger volumes of real-time data, observability will become an essential foundation for reliable digital operations. The TrueWatch × CODE.ID partnership establishes a future-ready model where software development and operational intelligence are deeply interconnected.
This partnership is not just about delivering solutions—it reflects a long-term commitment to building digital products that are:
- engineered with excellence
- supported by intelligence
- optimized through data
- strengthened by continuous visibility
Here’s to a future powered by trust, collaboration, and continuous innovation.
About CODE.ID
CODE.ID is dedicated to helping Indonesian enterprises build, deploy, and scale world-class software and digital products, including AI & cloud solutions. They serve as a vital partner for organizations focused on DevOps acceleration, modern application development, and systems integration, providing the expertise and solutions necessary to meet the demanding performance and reliability requirements of a rapidly evolving digital landscape.
About TrueWatch
TrueWatch is a unified observability platform that helps organizations achieve end-to-end visibility across their infrastructure, applications, users, and business performance. Built for modern multi-cloud environments, TrueWatch brings logs, metrics, traces, RUM, synthetics, and security insights together in one platform - powered by AI for faster troubleshooting and smarter decision-making. Designed for scale, efficiency, and collaboration, TrueWatch enables teams to reduce operational complexity, improve reliability, and optimise cost with ease.