JAKARTA, Indonesia, November 13, 2025 – TrueWatch, a leading unified observability platform, and ICS Compute, a premier provider of cloud infrastructure solutions and managed services in Indonesia, today announced a landmark Strategic Partnership Agreement. The collaboration is designed to embed next-generation operational intelligence into mission-critical cloud deployments and digital infrastructure across the nation.
The partnership, formalized through a Memorandum of Understanding (MoU) signed on Thursday, November 13, unites TrueWatch’s deep application and infrastructure visibility with ICS Compute’s expertise in architecting and managing high-performance digital environments.
Revolutionizing Cloud and Managed Service Delivery
As Indonesian enterprises migrate to the cloud and leverage complex hybrid environments, they require more than just infrastructure; they need guaranteed performance, proactive reliability, and rapid incident resolution. System uptime and customer experience are now directly tied to business success.
This partnership is built to address this demand head-on: ensuring the digital infrastructure managed by ICS Compute is not only robustly built but also fully transparent, continuously optimized, and resilient at scale.
_ "Our customers trust us to manage their most critical digital assets—from public cloud environments to intricate hybrid setups,"_ said Budhi Wibawa, CEO of ICS Compute. "By integrating TrueWatch's unified observability, we are moving beyond simply managing infrastructure to proactively guaranteeing digital experience. This partnership is a game-changer for service reliability."
Observability as a Foundation for Cloud Excellence
ICS Compute has a proven track record of helping businesses strategically plan, migrate, and operate their digital footprint across multiple cloud platforms. By embedding TrueWatch’s platform—which includes unified metrics, traces, logs, and advanced AIOps capabilities—ICS Compute will elevate its offerings by:
- Elevating Managed Services: Providing customers with real-time, end-to-end visibility into the health and performance of their entire digital stack, from the user's browser to the underlying cloud infrastructure.
- Proactive Anomaly Detection: Leveraging TrueWatch's AI-assisted root cause analysis to automatically detect, diagnose, and resolve issues significantly faster, often before they impact the end-user.
- Optimizing Cloud Spend: Using deep operational data to identify underperforming or over-provisioned resources, helping clients maximize the efficiency of their cloud investment.
- Strengthening Migration Projects: Integrating observability from the initial phase of cloud migration to ensure performance benchmarks are met and stability is maintained post-launch.
Key Collaborative Initiatives
Effective immediately, TrueWatch and ICS Compute will collaborate on several key initiatives to deliver superior cloud and digital infrastructure solutions:
- Integrated Monitoring-as-a-Service: Launching a bundled offering where TrueWatch’s platform is the default operational intelligence layer for all new ICS Compute managed services clients.
- Cloud Cost and Performance Optimization: Jointly developing best practices and automation scripts using TrueWatch data to enhance ICS Compute’s cloud management portfolio.
- Dedicated Observability Practice: Establishing a specialized team within ICS Compute, trained and certified by TrueWatch, to lead observability implementation for major enterprise projects.
- Industry-Specific Cloud Blueprints: Co-creating validated infrastructure and monitoring blueprints tailored for high-demand sectors like FinTech, e-commerce, and logistics.
"ICS Compute is a powerhouse in managing and optimizing complex digital infrastructure for Indonesian enterprises," said Mike Loong, CEO of TrueWatch. "This partnership creates a powerful synergy: their operational excellence is now fueled by our deep, unified intelligence. It allows their clients to not just use the cloud, but to master it."
Building a Future of Reliable Digital Operations
The TrueWatch × ICS Compute partnership reflects a shared commitment to setting a new standard for operational reliability in Indonesia's digital economy. As companies increasingly rely on elastic, distributed infrastructure, the combination of expert managed services and unified observability ensures a future where:
- Uptime is maximized through intelligent, continuous monitoring.
- Performance is predictable with AI-powered insights.
- Cloud investments are optimized based on real operational data. Here’s to a future where digital infrastructure is seamlessly managed, intelligently monitored, and infinitely reliable.
About ICS Compute
ICS Compute is a forward-thinking technology company specializing in delivering integrated digital solutions designed to accelerate business transformation. With a core focus on Cloud Computing, Generative AI, Cybersecurity, and Managed Services, ICS Compute positions itself as a trusted strategic partner for organizations seeking to innovate, scale, and ensure the operational resilience of their modern IT environments.
About TrueWatch
TrueWatch is a unified observability platform that helps organizations achieve end-to-end visibility across their infrastructure, applications, users, and business performance. Built for modern multi-cloud environments, TrueWatch brings logs, metrics, traces, RUM, synthetics, and security insights together in one platform - powered by AI for faster troubleshooting and smarter decision-making. Designed for scale, efficiency, and collaboration, TrueWatch enables teams to reduce operational complexity, improve reliability, and optimise cost with ease.