JAKARTA, Indonesia, November 12, 2025 – TrueWatch, a leading provider of a unified observability platform for modern digital systems, and PT Metatech, an innovative Indonesian technology partner specializing in advanced software development, AI platforms, and enterprise solutions, today announced the signing of a strategic partnership agreement. This collaboration is set to elevate the standard of operational excellence and reliability for mission-critical digital initiatives across Indonesia.
The formal signing ceremony unites TrueWatch’s deep, full-stack application and infrastructure visibility with PT Metatech’s core expertise in architecting and deploying cutting-edge digital platforms and custom enterprise software.
From Innovation to Guaranteed Performance
Indonesian enterprises are rapidly adopting sophisticated technologies—including Machine Learning, Digital Twins, and custom applications—to gain a competitive edge. However, the complexity of these modern, distributed environments often makes ensuring stability and predictable performance a major challenge, slowing down time-to-market and increasing operational risk.
This partnership is strategically designed to address this challenge head-on: by embedding TrueWatch's intelligent monitoring directly into the foundational architectures developed by PT Metatech, the companies will ensure that innovation is not compromised by operational fragility.
"Our clients look to PT Metatech to build not just software, but transformative digital platforms that drive revenue and cut costs," said Listiarso (Gogo) Wastuargo, CROTO of Metatech. "This strategic collaboration with TrueWatch is paramount to delivering the excellence our clients expect when they rely on advanced technology solutions like our AI and Digital Twin platforms."
Observability Powering Metatech’s Advanced Platforms
PT Metatech has a strong track record as a trusted partner in delivering advanced solutions for sectors like logistics, manufacturing, and retail. By utilizing TrueWatch’s platform—which provides 100% data fidelity for metrics, logs, and distributed traces—PT Metatech will significantly enhance its delivery by:
- Validating Custom Architectures: Offering clients proof-of-performance and stability for bespoke software solutions and complex cloud-trading systems developed by Metatech.
- Securing AI/ML Platform Performance: Ensuring the stability and efficiency of Metatech’s proprietary AI/Machine Learning platforms in live production environments, preventing costly performance degradation.
- Proactive Operational Intelligence: Transforming infrastructure management into a predictive service, utilizing TrueWatch's AIOps capabilities to automatically detect and remediate anomalies before they impact end-users.
- Optimized Resource Utilization: Using deep operational data to refine application and infrastructure configurations, maximizing the efficiency and cost-effectiveness of cloud and hybrid deployments.
"PT Metatech is a recognized leader in bringing specialized, high-impact digital solutions to the Indonesian market," said Mike Loong, CEO of TrueWatch. "Our partnership ensures that every solution built by Metatech is inherently observable, highly scalable, and optimized from the ground up. We are creating a powerful synergy that will accelerate our joint clients’ digital ambitions with confidence."
A Shared Vision for Indonesia’s Digital Future
- Innovation can scale rapidly without fear of failure.
- Operational decisions are driven by real-time, actionable insights.
- The performance of mission-critical systems is guaranteed, not hoped for.
About Metatech
PT Metatech is a trusted technology partner in Indonesia, specializing in delivering advanced software development, IT consulting, and platforms designed to accelerate business transformation. With core offerings spanning Custom Software, Machine Learning/AI platforms, Digital Twin solutions, and Enterprise Cloud Services, PT Metatech helps organizations increase revenue, reduce operational costs, and overcome complex digital challenges with precision and innovation.
About TrueWatch
TrueWatch is a unified observability platform that helps organizations achieve end-to-end visibility across their infrastructure, applications, users, and business performance. Built for modern multi-cloud environments, TrueWatch brings logs, metrics, traces, RUM, synthetics, and security insights together in one platform - powered by AI for faster troubleshooting and smarter decision-making. Designed for scale, efficiency, and collaboration, TrueWatch enables teams to reduce operational complexity, improve reliability, and optimise cost with ease.